Difference between revisions of "Crisis management cycle"
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| − | =Crisis management cycle= |
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| + | [[File:ae.png|25px|right|This is a page providing background in a specific field of expertise]] |
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| − | ==Introduction== |
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| + | '''Crisis management''' is the process by which an organization deals with a major event threating to harm the organization, its stakeholders, or the general public. Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) short decision time.<ref> |
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| + | {{|last=Seeger|first=M. W.|coauthor=Sellnow, T. L., & Ulmer, R. R.|year=1998|title=Communication, organization and crisis|journal=Communication Yearbook|volume=21|pages=231–275}}</ref>. The term is closely related with disaster and emergency management and in the context of this wiki, the terms will be used as synonyms. |
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| + | ==The crisis management cycle== |
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[[File:CMC.jpg|300px|thumb|right|'''The crisis management cycle''']] |
[[File:CMC.jpg|300px|thumb|right|'''The crisis management cycle''']] |
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| + | Crisis management is widely understood to be a multiple-phase process, with the phases often paralleling, rather than merely running sequentially, as implied by common cycle illustration. There are several models of the crisis management cycle, among which the 4-phases cycle became widely accepted. <ref>Schwab Anna K., Eschenbach Katherine, Brower David J. (2007): Hazard Mitigation and Preparedness. Danvers: Wiley.</ref> <ref>Coppola Damon P. (2007): Introduction to International Disaster Management. Oxford: Butterworth-Heinemann.</ref> <ref>US Department of Education (2009): Action Guide for Emergency Management at Institutions of Higher Education. U.S. Department of Education Office of Safe and Drug-Free Schools. Online : http://www2.ed.gov/admins/lead/safety/emergencyplan/remsactionguide.pdf [2011-05-13].</ref> There are many emergency services protocols that apply in an emergency, which usually start with planning before an emergency occurs. One commonly used system for demonstrating the phases is shown here on the right. |
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| + | The planning phase starts at preparedness, where agencies decide how to respond to a given incident or set of circumstances. This should ideally include lines of command and control, and division of activities between agencies. This avoids potentially negative situations, actions, and use of valuable resources like time and finance. For example, poor planning may result in three separate agencies all starting an official rest centre for victims of a disaster. This is inefficient as this will deplete resources of money and time, as well as potentially adding to the confusion of the public, and creating competition rather than cooperation among agencies. |
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| − | Crisis, disaster and emergency management are widely understood to be a multiple-phase process, with the phases often paralleling, rather than running sequentially. There are several models of the crisis management cycle (synonymously used: emergency management cycle, disaster and/or risk management cycle), it’s terminology and number of phases circulating (cf. Stangl et Stollenwerk 2011)<ref>Stangl R., Stollenwerk J. (2011): Terminologie von Katastrophenmanagement-Kreisläufen/-Phasen. KIRAS-Projekt SFI@SFU Studie – S6, Oktober 2011. Institut für Sicherheitsforschung, Sigmund Freud Privat Universität: Wien. Online: http://www.esci.at/sfi-sfu/sfi_sfu_studie_4_kkm_kreislaeufe.pdf [2012-02-28].</ref>, among which the 4-phases cycle became widely accepted (cf. Schwab et al. 2007: 19<ref>Schwab Anna K., Eschenbach Katherine, Brower David J. 2007: Hazard Mitigation and Preparedness. Danvers: Wiley.</ref>, Coppola 2009: 8<ref>Coppola Damon P. (2007): Introduction to International Disaster Management. Oxford: Butterworth-Heinemann.</ref>, US Department of Education 2009<ref>US Department of Education 2009. Action Guide for Emergency Management at Institutions of Higher Education. U.S. Department of Education Office of Safe and Drug-Free Schools. Online : http://www2.ed.gov/admins/lead/safety/emergencyplan/remsactionguide.pdf [2011-05-13].</ref>). |
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| + | Following an occuring emergency, the agencies move to the response phase, where they execute their plans, and may end up improvising on some areas of their response (due to gaps in the planning phase, which are inevitable due to the individual nature of most incidents). |
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| + | Agencies may then be involved in recovery phase following the response phase, where they assist in the clean up of the incident or help the people involved overcome their mental trauma. |
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| − | ==Definitions== |
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| − | Views and interpretations of the phases vary largely in literature, according to disciplines and perspective; and there is a wide number of definitions available. Following definitions were chosen from those provided by the [http://www.unisdr.org/ United Nations Office for Disaster Risk Reduction] (UNISDR 2009)<ref>UNISDR 2009: 2009 UNISDR Terminology on Disaster Risk Reduction. International Strategy for Disaster Reduction ISDR. United Nations: Geneva. Online: http://unisdr.org/files/7817_UNISDRTerminologyEnglish.pdf [2011-05-13].</ref>, and are opposed to the glossary definitions in the National Response Plan by the Department of Homeland Security (DHS 2004).<ref>DHS 2004: National Response Plan. Department of Homeland Security: Washington. Online: http://www.scd.hawaii.gov/documents/nrp.pdf [2011-03-23].</ref> |
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| + | The final phase in the circle is mitigation, which involves taking steps to ensure no re-occurrence is possible or putting additional plans in place to ensure less damage is done. This should feed back in to the preparedness stage, with updated plans in place to deal with future emergencies, thus completing the circle. |
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| − | Whereas there is general agreement on the phases "preparedness", "response" and "recovery", the EU puts an emphasis on prevention instead of "mitigation"(EC 2011: http://ec.europa.eu/echo/civil_protection/civil/prevention_overview.htm |
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| − | and EC COM(2009) 82 final). |
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| + | ==Definitions of the phases== |
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| + | Whereas there is general agreement on the phases "preparedness", "response" and "recovery", the EU puts an emphasis on "preparedness" (i.e. prevention) instead of "mitigation". <ref>European Commission (2011): European Civil Protection. Prevention. Online: http://ec.europa.eu/echo/civil_protection/civil/prevention_overview.htm [2012-07-19].</ref> <ref>Commission of the European Communities (2009): COM(2009) 82 final. COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT, THE COUNCIL, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS. A Community approach on the prevention of natural and man-made disasters. Online: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2009:0082:FIN:EN:PDF [2012-07-19].</ref> |
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| + | Crisis management, emergency management, and disaster and/or risk management are sometimes used synonymously. However, they can also be understood as components of each other. |
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| + | Crisis management activities are substantial for [[Urban object|urban environments]], [[critical infrastructure |critical infrastructure protection]] and civil protection respectively for the protection of the society. In urban systems they are every-day business; and all phases of the crisis management cycle may be experienced simultaneously in different parts of the city. |
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| − | ===Mitigation=== |
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| − | "''The lessening or limitation of the adverse impacts of hazards and related disasters.'' |
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| + | Views and interpretations of the phases vary largely in literature, according to disciplines and perspective; and there is a wide number of definitions available. Following definitions were chosen from those provided by the [http://www.unisdr.org/ United Nations Office for Disaster Risk Reduction] (UNISDR)<ref>UNISDR (2009): 2009 UNISDR Terminology on Disaster Risk Reduction. International Strategy for Disaster Reduction ISDR. United Nations: Geneva. Online: http://unisdr.org/files/7817_UNISDRTerminologyEnglish.pdf [2011-05-13].</ref>, and differ for example from the glossary definitions in the [http://en.wikipedia.org/wiki/National_Response_Plan National Response Plan (NRP)] by the [http://www.dhs.gov/index.shtm Department of Homeland Security (DHS)].<ref>DHS (2004): National Response Plan. Department of Homeland Security: Washington. Online: http://www.scd.hawaii.gov/documents/nrp.pdf [2011-03-23].</ref> |
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| − | ''Comment: The adverse impacts of hazards often cannot be prevented fully, but their scale or severity can be substantially lessened by various strategies and actions. Mitigation measures encompass engineering techniques and hazard-resistant construction as well as improved environmental policies and public awareness. It should be noted that in climate change policy, “mitigation” is defined differently, being the term used for the reduction of greenhouse gas emissions that are the source of climate change.''" (UNISDR 2009: 19-20) |
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| + | ===Mitigation=== |
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| − | A more detailled definition can be found in the DHS-glossary: |
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| + | "''The lessening or limitation of the adverse impacts of hazards and related disasters.''" |
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| + | Comment: The adverse impacts of hazards often cannot be prevented fully, but their scale or severity can be substantially lessened by various strategies and actions. Mitigation measures encompass engineering techniques and hazard-resistant construction as well as improved environmental policies and public awareness (UNISDR 2009). |
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| − | "''Mitigation. Activities designed to reduce or eliminate risks to persons or property or to lessen the actual or potential effects or consequences of an incident. Mitigation measures may be implemented prior to, during, or after an incident. Mitigation measures are often developed in accordance with lessons learned from prior incidents. Mitigation involves ongoing actions to reduce exposure to, probability of, or potential loss from hazards. Measures may include zoning and building codes, floodplain buyouts, and analysis of hazard-related data to determine where it is safe to build or locate temporary facilities. Mitigation can include efforts to educate governments, businesses, and the public on measures they can take to reduce loss and injury.''" (DHS 2004: 68-69). |
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===Prevention=== |
===Prevention=== |
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| − | "''The outright avoidance of adverse impacts of hazards and related disasters.'' |
+ | "''The outright avoidance of adverse impacts of hazards and related disasters.''" |
| − | + | Comment: Prevention (i.e. disaster prevention) expresses the concept and intention to completely avoid potential adverse impacts through action taken in advance. Examples include dams or embankments that eliminate flood risks, land-use regulations that do not permit any settlement in high risk zones, and seismic engineering designs that ensure the survival and function of a critical building in any likely earthquake. Very often the complete avoidance of losses is not feasible and the task transforms to that of mitigation. Partly for this reason, the terms prevention |
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| − | and mitigation are sometimes used interchangeably in casual use |
+ | and mitigation are sometimes used interchangeably in casual use (UNISDR 2009: 22). |
| − | |||
| − | "''Prevention. Actions taken to avoid an incident or to intervene to stop an incident from occurring. Prevention involves actions taken to protect lives and property. It involves applying intelligence and other information to a range of activities that may include such countermeasures as deterrence operations; heightened inspections; improved surveillance and security operations; investigations to determine the full nature and source of the threat; public health and agricultural surveillance and testing processes; immunizations, isolation, or quarantine; and, as appropriate, specific law enforcement operations aimed at deterring, preempting, interdicting, or disrupting illegal activity and apprehending potential perpetrators and bringing them to justice.''" (DHS 2004: 71). |
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===Preparedness=== |
===Preparedness=== |
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| − | "''The knowledge and capacities developed by governments, professional response and recovery organizations, communities and individuals to effectively anticipate, respond to, and recover from, the impacts of likely, imminent or current hazard events or conditions.'' |
+ | "''The knowledge and capacities developed by governments, professional response and recovery organizations, communities and individuals to effectively anticipate, respond to, and recover from, the impacts of likely, imminent or current hazard events or conditions.''" |
| − | + | Comment: Preparedness action is carried out within the context of disaster risk management and aims to build the capacities needed to efficiently manage all types of emergencies and achieve orderly transitions from response through to sustained recovery. Preparedness is based on a sound analysis of disaster risks and good linkages with early warning systems, and includes such activities as contingency planning, stockpiling of equipment and supplies, the development of arrangements for coordination, evacuation and public information, and associated training and field exercises. These must be supported by formal institutional, legal and budgetary capacities. The related term “readiness” describes the ability to quickly and appropriately respond when required (UNISDR 2009: 21). |
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| − | "''Preparedness. The range of deliberate, critical tasks and activities necessary to build, sustain, and improve the operational capability to prevent, protect against, respond to, and recover from domestic incidents. Preparedness is a continuous process involving efforts at all levels of government and between government and private-sector and nongovernmental organizations to identify threats, determine vulnerabilities, and identify required resources.''" (DHS 2004: 71) |
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===Response=== |
===Response=== |
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| − | "''The provision of emergency services and public assistance during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.'' |
+ | "''The provision of emergency services and public assistance during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected.''" |
| − | + | Comment: Disaster response is predominantly focused on immediate and short-term needs and is sometimes called “disaster relief”. The division between this response stage and the subsequent recovery stage is not clear-cut. Some response actions, such as the supply of temporary housing and water supplies, may extend well into the recovery stage (UNISDR 2009: 24-25). |
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| − | "''Response. Activities that address the short-term, direct effects of an incident. Response includes immediate actions to save lives, protect property, and meet basic human needs. Response also includes the execution of emergency operations plans and of incident mitigation activities designed to limit the loss of life, personal injury, property damage, and other unfavorable outcomes. As indicated by the situation, response activities include: applying intelligence and other information to lessen the effects or consequences of an incident; increased security operations; continuing investigations into the nature and source of the threat; ongoing public health and agricultural surveillance and testing processes; immunizations, isolation, or quarantine; and specific law enforcement operations aimed at preempting, interdicting, or disrupting illegal activity, and apprehending actual perpetrators and bringing them to justice.''" (DHS 2004: 72) |
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===Recovery=== |
===Recovery=== |
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| − | "''The restoration, and improvement where appropriate, of facilities, livelihoods and living |
+ | "''The restoration, and improvement where appropriate, of facilities, livelihoods and living conditions of disaster-affected communities,including efforts to reduce disaster risk factors.''" |
| − | conditions of disaster-affected communities,including efforts to reduce disaster risk factors.'' |
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| + | Comment: The recovery task of rehabilitation and reconstruction begins soon after the emergency phase has ended, and should be based on pre-existing strategies and policies that facilitate clear institutional responsibilities for recovery action and enable public participation. Recovery programmes, coupled with the heightened public awareness and engagement after a disaster, afford a valuable opportunity to develop and implement disaster risk reduction measures and to apply the “build back better” principle (UNISDR 2009: 23). |
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| − | ''Comment: The recovery task of rehabilitation and reconstruction begins soon after the emergency |
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| − | phase has ended, and should be based on pre-existing strategies and policies that facilitate clear institutional responsibilities for recovery action and enable public participation. Recovery programmes, coupled with the heightened public awareness and engagement after a disaster, afford a valuable opportunity to develop and implement disaster risk reduction measures and to apply the “build back better” principle.''" (UNISDR 2009: 23) |
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| + | ==Relevance to urban planning== |
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| − | "Recovery. The development, coordination, and execution of service- and site-restoration plans for |
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| + | As securing the safety of citizens is an important function of the urban planner, and crisis management functions as an important 'safety net' to ensure provide vital assistance in case all other preparation fails. It is therefore important to consider the needs of the emergency services in the urban planning. A particular consideration in this is the speed with which they can access possible locations of emergency (under all possible circumstances). |
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| − | impacted communities and the reconstitution of government operations and services through individual, private-sector, nongovernmental, and public assistance programs that: identify needs and define resources; provide housing and promote restoration; address long-term care and treatment of affected persons; implement additional measures for community restoration; incorporate mitigation |
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| − | measures and techniques, as feasible; evaluate the incident to identify lessons learned; and develop |
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| − | initiatives to mitigate the effects of future incidents." (DHS 2004: 71-72). |
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| − | |||
| − | ===Disaster risk management=== |
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| − | "''The systematic process of using administrative directives, organizations, and operational skills and capacities to implement strategies, policies and improved coping capacities in order to lessen the adverse impacts of hazards and the possibility of disaster.'' |
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| − | ''Comment: This term is an extension of the more general term “risk management” to address the specific issue of disaster risks. Disaster risk management aims to avoid, lessen or transfer the adverse effects of hazards through activities and measures for prevention, mitigation and preparedness.''" (UNISDR 2009:10) |
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| − | There is no definition provided in the DHS-glossary. |
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| − | |||
| − | ===Emergency management=== |
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| − | "''The organization and management of resources and responsibilities for addressing all aspects of emergencies, in particular preparedness, response and initial recovery steps.'' |
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| − | |||
| − | ''Comment: A crisis or emergency is a threatening condition that requires urgent action. Effective |
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| − | emergency action can avoid the escalation of an event into a disaster. Emergency management involves |
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| − | plans and institutional arrangements to engage and guide the efforts of government, non-government, |
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| − | voluntary and private agencies in comprehensive and coordinated ways to respond to the entire spectrum of emergency needs. The expression “disaster management” is sometimes used instead of |
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| − | emergency management.''" (UNISDR 2009: 13-14) |
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| − | |||
| − | There is no definition provided in the DHS-glossary. |
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| − | |||
| − | ===Crisis management=== |
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| − | There is no definition found for crisis or crisis management in the UNISDR-Terminology (2009), but it is covered in the comments coming with the definition for emergency management (see above). |
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| − | |||
| − | The Department of Homeland Security defines crisis management in it's glossary coming with the ''National Response Plan'' as: |
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| − | "''Predominantly a law enforcement function and included measures to identify, acquire,and plan the use of resources needed to anticipate, prevent, and/or resolve a threat or act of terrorism. The requirements of consequence management and crisis management are combined in the NRP. See also |
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| − | Consequence Management.''" (DHS 2004: 64) |
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| − | |||
| − | "''Consequence Management. Predominantly an emergency management function and included measures to protect public health and safety, restore essential government services, and provide emergency |
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| − | relief to governments, businesses, and individuals affected by the consequences of terrorism. The |
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| − | requirements of consequence management and crisis management are combined in the NRP. See also Crisis Management.''"(DHS 2004: 64) |
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| − | Harrald John R. (1998): Linking Corporate Crisis Management to Natural Disaster Reduction. In: Harrald, John R. 1998. “A Strategic Framework for Corporate Crisis Management.” The International Emergency Management Conference 1998 (TIEMS ’98) Proceedings. Washington, DC. Pages 389–397. Available as Session 03 Reading – FEMA Higher Education Course Business and Industry Crisis Management By Gregory Shaw. Online: http://search.fema.gov/search?q=john+harrald+%2B+session&submit=Go!&sort=date%3AD%3AL%3Ad1&output=xml_no_dtd&ie=UTF-8&oe=UTF-8&client=training&proxystylesheet=training&site=training [2012-07-16]. |
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| − | Crisis management as a corporate activity has the fundamental strategic objectives of ensuring corporate survivability and economic viability when business profits and/or continuity is threatened by external or internal potentially destructive events. Although the functions of corporate crisis management are similar to those of public sector emergency management organizations (both have pre-event risk and vulnerability assessment, mitigation and loss control, planning, response management, and recovery functions), there is a fundamental difference. Emergency management is the primary function of a few specific public sector/non government organizations. Crisis management is a strategic function, but not the primary function, of all private sector organizations.” |
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| − | ==Urban planning and it's contribution to crisis management== |
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| − | Urban planning, is one of the most powerful mitigation instrument as are regional development and landscape planning. |
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Latest revision as of 17:14, 15 August 2013
Crisis management is the process by which an organization deals with a major event threating to harm the organization, its stakeholders, or the general public. Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) short decision time.[1]. The term is closely related with disaster and emergency management and in the context of this wiki, the terms will be used as synonyms.
Contents
The crisis management cycle
Crisis management is widely understood to be a multiple-phase process, with the phases often paralleling, rather than merely running sequentially, as implied by common cycle illustration. There are several models of the crisis management cycle, among which the 4-phases cycle became widely accepted. [2] [3] [4] There are many emergency services protocols that apply in an emergency, which usually start with planning before an emergency occurs. One commonly used system for demonstrating the phases is shown here on the right.
The planning phase starts at preparedness, where agencies decide how to respond to a given incident or set of circumstances. This should ideally include lines of command and control, and division of activities between agencies. This avoids potentially negative situations, actions, and use of valuable resources like time and finance. For example, poor planning may result in three separate agencies all starting an official rest centre for victims of a disaster. This is inefficient as this will deplete resources of money and time, as well as potentially adding to the confusion of the public, and creating competition rather than cooperation among agencies.
Following an occuring emergency, the agencies move to the response phase, where they execute their plans, and may end up improvising on some areas of their response (due to gaps in the planning phase, which are inevitable due to the individual nature of most incidents).
Agencies may then be involved in recovery phase following the response phase, where they assist in the clean up of the incident or help the people involved overcome their mental trauma.
The final phase in the circle is mitigation, which involves taking steps to ensure no re-occurrence is possible or putting additional plans in place to ensure less damage is done. This should feed back in to the preparedness stage, with updated plans in place to deal with future emergencies, thus completing the circle.
Definitions of the phases
Whereas there is general agreement on the phases "preparedness", "response" and "recovery", the EU puts an emphasis on "preparedness" (i.e. prevention) instead of "mitigation". [5] [6] Crisis management, emergency management, and disaster and/or risk management are sometimes used synonymously. However, they can also be understood as components of each other.
Crisis management activities are substantial for urban environments, critical infrastructure protection and civil protection respectively for the protection of the society. In urban systems they are every-day business; and all phases of the crisis management cycle may be experienced simultaneously in different parts of the city.
Views and interpretations of the phases vary largely in literature, according to disciplines and perspective; and there is a wide number of definitions available. Following definitions were chosen from those provided by the United Nations Office for Disaster Risk Reduction (UNISDR)[7], and differ for example from the glossary definitions in the National Response Plan (NRP) by the Department of Homeland Security (DHS).[8]
Mitigation
"The lessening or limitation of the adverse impacts of hazards and related disasters."
Comment: The adverse impacts of hazards often cannot be prevented fully, but their scale or severity can be substantially lessened by various strategies and actions. Mitigation measures encompass engineering techniques and hazard-resistant construction as well as improved environmental policies and public awareness (UNISDR 2009).
Prevention
"The outright avoidance of adverse impacts of hazards and related disasters."
Comment: Prevention (i.e. disaster prevention) expresses the concept and intention to completely avoid potential adverse impacts through action taken in advance. Examples include dams or embankments that eliminate flood risks, land-use regulations that do not permit any settlement in high risk zones, and seismic engineering designs that ensure the survival and function of a critical building in any likely earthquake. Very often the complete avoidance of losses is not feasible and the task transforms to that of mitigation. Partly for this reason, the terms prevention and mitigation are sometimes used interchangeably in casual use (UNISDR 2009: 22).
Preparedness
"The knowledge and capacities developed by governments, professional response and recovery organizations, communities and individuals to effectively anticipate, respond to, and recover from, the impacts of likely, imminent or current hazard events or conditions."
Comment: Preparedness action is carried out within the context of disaster risk management and aims to build the capacities needed to efficiently manage all types of emergencies and achieve orderly transitions from response through to sustained recovery. Preparedness is based on a sound analysis of disaster risks and good linkages with early warning systems, and includes such activities as contingency planning, stockpiling of equipment and supplies, the development of arrangements for coordination, evacuation and public information, and associated training and field exercises. These must be supported by formal institutional, legal and budgetary capacities. The related term “readiness” describes the ability to quickly and appropriately respond when required (UNISDR 2009: 21).
Response
"The provision of emergency services and public assistance during or immediately after a disaster in order to save lives, reduce health impacts, ensure public safety and meet the basic subsistence needs of the people affected."
Comment: Disaster response is predominantly focused on immediate and short-term needs and is sometimes called “disaster relief”. The division between this response stage and the subsequent recovery stage is not clear-cut. Some response actions, such as the supply of temporary housing and water supplies, may extend well into the recovery stage (UNISDR 2009: 24-25).
Recovery
"The restoration, and improvement where appropriate, of facilities, livelihoods and living conditions of disaster-affected communities,including efforts to reduce disaster risk factors."
Comment: The recovery task of rehabilitation and reconstruction begins soon after the emergency phase has ended, and should be based on pre-existing strategies and policies that facilitate clear institutional responsibilities for recovery action and enable public participation. Recovery programmes, coupled with the heightened public awareness and engagement after a disaster, afford a valuable opportunity to develop and implement disaster risk reduction measures and to apply the “build back better” principle (UNISDR 2009: 23).
Relevance to urban planning
As securing the safety of citizens is an important function of the urban planner, and crisis management functions as an important 'safety net' to ensure provide vital assistance in case all other preparation fails. It is therefore important to consider the needs of the emergency services in the urban planning. A particular consideration in this is the speed with which they can access possible locations of emergency (under all possible circumstances).
Footnotes and references
- ↑ {{|last=Seeger|first=M. W.|coauthor=Sellnow, T. L., & Ulmer, R. R.|year=1998|title=Communication, organization and crisis|journal=Communication Yearbook|volume=21|pages=231–275}}
- ↑ Schwab Anna K., Eschenbach Katherine, Brower David J. (2007): Hazard Mitigation and Preparedness. Danvers: Wiley.
- ↑ Coppola Damon P. (2007): Introduction to International Disaster Management. Oxford: Butterworth-Heinemann.
- ↑ US Department of Education (2009): Action Guide for Emergency Management at Institutions of Higher Education. U.S. Department of Education Office of Safe and Drug-Free Schools. Online : http://www2.ed.gov/admins/lead/safety/emergencyplan/remsactionguide.pdf [2011-05-13].
- ↑ European Commission (2011): European Civil Protection. Prevention. Online: http://ec.europa.eu/echo/civil_protection/civil/prevention_overview.htm [2012-07-19].
- ↑ Commission of the European Communities (2009): COM(2009) 82 final. COMMUNICATION FROM THE COMMISSION TO THE EUROPEAN PARLIAMENT, THE COUNCIL, THE EUROPEAN ECONOMIC AND SOCIAL COMMITTEE AND THE COMMITTEE OF THE REGIONS. A Community approach on the prevention of natural and man-made disasters. Online: http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2009:0082:FIN:EN:PDF [2012-07-19].
- ↑ UNISDR (2009): 2009 UNISDR Terminology on Disaster Risk Reduction. International Strategy for Disaster Reduction ISDR. United Nations: Geneva. Online: http://unisdr.org/files/7817_UNISDRTerminologyEnglish.pdf [2011-05-13].
- ↑ DHS (2004): National Response Plan. Department of Homeland Security: Washington. Online: http://www.scd.hawaii.gov/documents/nrp.pdf [2011-03-23].
